Privacy & Cookie Policies

Privacy Policy                                                     

Cookie Policy 


Privacy Policy

Last Updated: March 6, 2019

This Privacy Policy describes the information collected through this website “Site” and how that information is used and shared.  Electronic Theatre Controls, Inc., and its affiliates, (“ETC,” “we,” “us,” or “our”) may collect or receive the types of information described below in connection with your access to and use of the Site, including your account registration on the Site and any information you may post to the site (together, “Collected Information”).

Please read this Privacy Policy and the Terms of Use carefully to understand our policies and practices regarding Collected Information and how we use and share it. By accessing, using or submitting information via this Site, you agree on behalf of yourself and any company that you represent (together, “you” and “your”) to this Privacy Policy and our Terms of Use and Acceptable Use policies, and ETC’s use and sharing of information as discussed below.  If you do not agree with this Privacy Policy, please do not access or use this Site.

This Privacy Policy is incorporated into and made a part of our Terms of Use.

Changes to this Privacy Policy

We may amend or otherwise modify this Privacy Policy at any time.  All modifications will take effect immediately upon posting of the updated Privacy Policy on the Site.  By accessing or using the Site after modifications are posted, you agree to those modifications.  Material changes will be conspicuously posted on the Site.  You are encouraged to revisit this Privacy Policy from time to time in order to review any changes that have been made. The date on which this Privacy Policy was last updated will be noted.

General

ETC respects the privacy of all visitors to the Site. Whether you provide us with your personally identifiable information is your decision. You do not have to tell us who you are or reveal anything further about yourself to visit this Site. We collect only the information necessary to maintain a satisfactory business relationship with you or your company.

Notwithstanding the above, we may collect and use other information that may be considered personally identifiable information in some jurisdictions (such as your IP address) in order to make our website accessible to you. Such information will automatically be transmitted by your computer. Without your explicit consent, we will not use such information for any other purpose than making the website accessible to you.

This Privacy Policy does not apply to information that we may collect through any medium other than the Site (e.g., collected offline), or to information collected by any person or entity other than us (such as a third-party website or a third-party application).

Information Security

Although we use reasonable security measures to help protect against the loss, misuse, and alteration of information under our control, we cannot ensure or guarantee that loss, misuse, or alteration of your personally identifiable information or other Collected Information will not occur.  The storage and communication of information can never be completely secure, so we do not guarantee that communications or other information that you submit or that are otherwise provided to us will be completely secure. If you become aware of any breach of Site security, please notify us immediately. If our security system is breached, we will notify you of the breach if and to the extent required under applicable law.

Information about Electronic Theatre Controls, Inc.'s Participation in the Privacy Shield

Electronic Theatre Controls, Inc. complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and the United Kingdom to the United States in reliance on Privacy Shield. Electronic Theatre Controls, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles in respect to such information, including the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Program, and to view our certification page, please visit https://www.privacyshield.gov/.

In compliance with the EU-US Privacy Shield Principles, Electronic Theatre Controls, Inc. commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding this privacy policy should first contact Electronic Theatre Controls, Inc. at:

ETC - General Counsel
3031 Pleasant View Road
Middleton, WI   53562
USA
Email: privacy@etcconnect.com

Electronic Theatre Controls, Inc. has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Electronic Theatre Controls, Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Information about Electronic Theatre Controls GmbH’s Data Protection Officer

Pursuant to Section 38 of the German Data Protection Amendment Act, Electronic Theatre Controls GmbH has appointed the following Data Protection Officer:  

Dr. Sebastian Kraska
Marienplatz 2
80331 Munich
Germany
Email: dpo-contact@iitr.de

Information We Collect

Here is the information we do collect and how we use it:

  • Personally Identifiable Information. In this Privacy Policy, "personally identifiable information" (PII) means any information relating to an identified or identifiable natural person, including but not limited to an individual's name, postal address, e-mail address, and phone number.  You can visit the Site without sharing PII, but you will be required to provide PII in order to use certain Site features.
  • MyETC.  MyETC is an added feature of this Site that allows you to customize your experience on the Site and access information for your type of membership.  If you choose to open a MyETC account, we will collect the following PII from you, for the purpose(s) listed in the chart below:
Data Collected Purpose for Collection Legitimate Grounds for Collection  
First and Last Name* Set up MyETC account Performance of a contract - necessary for setting up MyETC account
Email* Set up MyETC account;
marketing purposes
Performance of a contract - necessary for setting up MyETC account; Consent for marketing purposes
Country* Set up MyETC account Performance of a contract - necessary for setting up MyETC account
Display name and Password* Set up MyETC account Performance of a contract - necessary for setting up MyETC account
Address Marketing Consent
Phone number Marketing Consent
Organization Marketing Consent
Occupation Marketing Consent
Industry Marketing Consent


*Required to set up MyETC account

  • Use of PII for Marketing. Marketing emails are sent via a third party, Robly Digital Marketing LLC (Robly).  If you do not wish to receive promotional materials, marketing materials email offers or newsletters from us, you can opt-out of receiving such information from us (other than emails related to the completion of your registration, correction of user data, change of password and other similar communications essential to your transactions on the Site) by using the unsubscribe process at the bottom of the email, by checking the relevant box located on the form on which we collect your data, adjusting your user preferences in your MyETC account profile, if applicable, or by sending us an email stating your request to webmaster@etcconnect.com.
  • Product Registration.  If you have opened a MyETC account, you will have the choice to register any of our products you or your organization have purchased.  Registration of these products is not required.  If you choose to register a product, we will collect the following PII from you, for the purpose(s) listed in the chart below:
Data Collected Purpose for Collection Legitimate Grounds for Collection  
Company Name or Individual Name* Register Product Performance of a contract - necessary for registering product
Address* Register Product Performance of a contract - necessary for registering product
Phone Number* Register Product Performance of a contract - necessary for registering product

*Required to register a product

  • Contacting ETC through the Site.  You may contact us via the Site, or by calling or writing to us.  If you choose to contact us, we will collect the following PII from you, for the purpose(s) listed in the chart below:
Data Collected Purpose for Collection Legitimate Grounds for Collection  
Name* Respond to your inquiry Performance of a contract - necessary for responding to your inquiry
Email* Respond to your inquiry Performance of a contract - necessary for responding to your inquiry
Phone Number* Respond to your inquiry Performance of a contract - necessary for responding to your inquiry

*Required to contact us

  • ETC’s Online Community.  If you have opened a MyETC account, you may participate in ETC’s Online Community forum (the “Forum”).  No additional PII is collected for participating in the Forum.  Anything you post to the Forum is visible by all Forum participants and will be saved until you request deletion of your post or deletion of your entire MyETC account.  We will then delete your post and/or account along with your PII within 30 days of receiving your request.  You are not required to share any PII in order to post on the Forum.  By posting on the Forum, you consent to the cross-border transfer of any PII you have shared; you also consent to our Terms of Use and Acceptable Use Policies, below.
  • Financial Information.  You may purchase ETC swag and other items through https://shop.etcconnect.com/.  Purchases of products or services must be made by credit or debit card.  All credit and debit card information is provided directly to our PCI-compliant third-party payment processor.  We do not directly access or handle any financial information collected via this Site.  If you make a debit or credit card payment online, you will be taken to a website operated by BigCommerce, a secure payment service provider who will take your payment.  Payment by credit or debit card is subject to the approval of the card issuer.  We will not be liable in any way if a card issuer refuses to accept a credit or debit card for any reason.  You should not communicate credit card or other payment information via email, as it is not secure.  To make a purchase, the following PII will be collected from you, for the purpose(s) listed in the chart below:
Data Collected Purpose for Collection Legitimate Grounds for Collection  
Name* Place Order Performance of a contract - necessary to place order
Email* Place Order Performance of a contract – necessary to place order
Company Name Place Order Performance of a contract – necessary to place order
Phone Number* Place Order Performance of a contract – necessary to place order
Address* Place Order Performance of a contract – necessary to place order
Payment Information* Place Order Performance of a contract – necessary to place order

*Required to make purchase

  • Online Training.  You may register for online training through the Site.  If you choose to register for online training, we will collect the following PII from you through third party processor Web Courseworks, Ltd., for the purpose(s) listed in the chart below:
Data Collected Purpose for Collection Legitimate Grounds for Collection  
Name* Registration for online training Performance of a contract - necessary to register for online training
Company Name Registration for online training Performance of a contract - necessary to register for online training
Phone Number* Registration for online training Performance of a contract - necessary to register for online training
Address* Registration for online training Performance of a contract - necessary to register for online training
Payment Information* Registration for online training Performance of a contract - necessary to register for online training

*Required to register for online training

  • Technical Training.  You may register for technical training through the Site.  If you choose to register for technical training, we will collect the following PII from you through third party processor Cvent, for the purpose(s) listed in the chart below:
Data Collected Purpose for Collection Legitimate Grounds for Collection  
Name* Registration for technical training Performance of a contract - necessary to register for technical training
Company Name/Organization
/School*
Registration for technical training Performance of a contract - necessary to register for technical training
Email Address* Registration for technical training;
marketing purposes
Performance of a contract - necessary to register for technical training; consent for marketing purposes
Phone Number* Registration for technical training Performance of a contract - necessary to register for technical training
Address* Registration for technical training Performance of a contract - necessary to register for technical training
Payment Information* Registration for technical training Performance of a contract - necessary to register for technical training

*Required to register for technical training

Marketing emails are sent via a third party, Robly.

  • Conferences Registration.  You may register for ETC conferences through the Site.  If you choose to register for an ETC conference, we will collect the following PII from you through third party processor Cvent, for the purpose(s) listed in the chart below:
Data Collected Purpose for Collection Legitimate Grounds for Collection  
Name* Registration for conference Performance of a contract - necessary to register for conference
Company* Registration for conference Performance of a contract - necessary to register for conference
Job title Registration for conference Performance of a contract - necessary to register for conference
Email Address* Registration for conference;
marketing purposes
Performance of a contract - necessary to register for conference; consent for marketing purposes
Phone Number work*
and mobile
Registration for conference Performance of a contract - necessary to register for conference
Address* Registration for conference Performance of a contract - necessary to register for conference
Payment Information* Registration for conference Performance of a contract - necessary to register for conference

*Required to register for conference

Marketing emails are sent via a third party, Robly.

  • Support.etcconnect.com.  ETC offers support.etcconnect.com as an additional support tool for our end users.  If you choose to access this support site while logged into your MyETC account, the support site will keep track of the pages you view for thirty days.  ETC may use this information to tailor the support site’s content in order to better serve our end users.  If you do not want your navigation of the support site to be tracked, please sign out of your MyETC account before navigating the support site.  Please note, some content on the support site will not be available to you if you are not logged into your MyETC account. 
Other Information

When you access and interact with the Site, we will make temporary use of other information in addition to the PII mentioned above as technically necessary in order to make the Site accessible to you, including the IP address of the device you are using to access the Site.  Such information will automatically be transmitted by your computer. Without your explicit consent, we will not use such information for any other purpose than making the website accessible to you.  In addition, we will destroy such information after seven days.

We may also collect other information in addition to the PII mentioned above about those visits. For example, our servers may receive and record information about your computer, device, and browser, including potentially the IP address, browser type, and other software or hardware information.  This information is never used to identify you personally and never combined with other personal data such as PII stored in your MyETC account or otherwise sent to us through our website.  Such information includes the following:

  •  Usage Details and IP Address.  As you navigate through this Site, details of your visits to this Site, including, but not limited to, traffic data, location data, logs, the resources that you access, and information about your computer and internet connection, including your truncated IP address, operating system and browser type may be automatically transmitted by your computer.  We may use this information for system administration and access to the Site.
  • Cookies. "Cookies" are pieces of information that a website sends to your computer while you are viewing a website. We may set and access cookies on your computer to track and store preferential information about you. You consent to our placement of cookies on your computer. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer.  If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of this Site may then be inaccessible or may not function properly.
  • Web beacons. "Web beacons" are electronic images, tags or scripts that allow a website to access cookies and help track general usage patterns of visitors to a website. Web beacons can recognize certain types of information, such as cookies, time and date of a page view and a description of the page where the Web beacon is placed. We may use Web beacons to compile information regarding use of this Site.
  • Profiling. We will not use your PII for decisions based solely on automated processing if the decision produces legal effects concerning you or significantly affects you, unless you gave your explicit consent for this processing. 
  • Security. We are committed to ensuring that your personal data is secure.  In order to prevent unauthorized access or disclosure, we have put in place appropriate technical and organizational measures to safeguard and secure the personal data we process.  If, despite all our efforts, a data breach does occur, we shall do everything in our power to limit the damage.  In case of a data breach which is likely to result in a high risk, and depending on the circumstances, we will inform you about remedial actions to prevent any further damage.  We will inform the relevant supervisory authority or authorities without undue delay, when required.
  • Disclosure of PII. We will only disclose PII to our affiliated companies, agents, and/or subcontractors for the purposes identified above, where necessary.  In such cases, the agent or subcontractor will be obligated to use that PII in accordance with the terms of this Privacy Policy.  We will not sell, distribute or lease your PII to third parties unless we have your permission or are required to do so by law.  We may disclose your PII to the extent that it is required to do so by applicable law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend our legal rights.

We may be required to release personal data of EU individuals in response to lawful requests from public authorities including to meet national security and law enforcement requirements.

  • Aggregation and De-Personalization (Pseudonymisation). We may take your PII, make it non-personally identifiable and combine it with other Collected Information about other individuals.  Such aggregated information describes users as a group but does not reveal the identity of individual users.  We may use and disclose to third parties such aggregate or de-personalized information in any manner and without notice or compensation to you.
  • Business Transfers. We specifically and expressly reserve the right to disclose, lease, sell, assign and transfer Collected Information (including your PII) to the successor or acquiring entity in the event of or in connection with a Business Transfer. A "Business Transfer" means a sale, acquisition, merger, consolidation, reorganization, bankruptcy or other corporate change of control involving us, regardless of whether the Business Transfer relates to a part or a whole of our business.  Before we disclose your PII in the context of a Business Transfer, we will notify you and give you a reasonable time period to object to such transfer.  That successor or acquiring entity will be bound by this Privacy Policy as it applies to that information.  Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity, and/or assets (including this Site) to an affiliate or independent third party at any time, for any purpose, without any limitation, without notice, any without any compensation to you, whatsoever.
  • Third Party Transfers. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of EU Personal Data that we transfer to them.
  • Retention of PII. We will retain your PII while your MyETC account is still active.  You may contact us as instructed below to request your MyETC account be deleted.  We will then delete your account along with your PII within 30 days of receiving your request.  If you place an order through the ETC Swag Store, we will have to store the PII relating to such order for at least as long as necessary to fulfil the order and as long as necessary for compliance with statutory tax and accounting requirements in accordance with our Record Retention Policy, even if you do not have a MyETC account or if your MyETC account has meanwhile been deleted.  Please contact the relevant third party for information regarding data retention collected through that third party.
  • User Generated Content. You are responsible for any content, including PII that you create, post, or otherwise submit to be published or displayed (“posted”) on this Site ("User Generated Content"). Your User Generated Content is posted on and transmitted to other users of this Site at your own risk. We cannot control the actions of other users of this Site with whom you may choose to share your User Generated Content. As a result, we cannot and do not guarantee that your User Generated Content will not be viewed by unauthorized persons. You understand and acknowledge that, even after removal, copies of User Generated Content may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. For information on submitting User Generated Content, please review our Terms of Use and Acceptable Use Policies, below. We may use and disclose User Generated Content, excluding components that consist of PII, in any manner and with any person.
  • Information You Disclose to Third Parties. You may be presented with an opportunity to receive information and/or marketing offers from third parties as a result of your access to or use of this Site.  This Privacy Policy does not apply to such information. All information you disclose to such third parties will be subject to the privacy policies and practices of such third parties, as applicable. We will not have access to any information you choose to disclose to such third parties.  We are not responsible for the privacy policies or practices of any third party.  You should review the privacy policies and practices of each third party prior to disclosing information to them.
  • Access by Children. The Site is not directed at children under 16 years of age.  You must be at least 16 years of age to register with or use this Site.  We do not knowingly collect or use information from children under 16 through the Site.  If you are under 16 years of age, do not send any information about yourself to us or otherwise enter any information about yourself on this Site, including your name, address, telephone number or e-mail address. If you believe that we might have any information from or about a child under 16 years of age, please contact us at webmaster@etcconnect.com.
  • Site Access From Outside the United States. This Site is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States please be aware that Collected Information will be transferred to, stored, and processed in the United States.  If you open a MyETC Account or post to the Forum, you acknowledge that your data will be processed in the United States.
  • Right to Access Correct and Delete, Withdraw Consent, Restrict, and Object to, Processing Your PII. If you have created a MyETC account through this Site, then you have the right to access, review, and update your PII by logging into this Site, visiting your account profile page and making changes, including submitting a request to delete your account information by sending us an email stating your request to webmaster@etcconnect.com.  You also have the right to email this address to access details of any PII which we hold about you, and to restrict or object to our processing of your PII.

Where you have given us consent to process your PII, you may withdraw this consent at any time by sending us an email stating your request to webmaster@etcconnect.com.

If you have questions or concerns about our privacy practices or this Privacy Policy or wish to make a request regarding your PII, please contact us at any of the following:

• Via telephone: +1 (608) 831-4116
• Via fax: +1 (608) 836-1736
• Via mail:  

Attn: Webmaster
Electronic Theatre Controls, Inc.
3031 Pleasant View Rd.
Middleton, WI 53562, United States of America

• Via email: webmaster@etcconnect.com

  • Third Party Contact Information:

BigCommerce, Inc.
11305 Four Points
Austin, TX 78726
Attention: General Counsel

Robly Digital Marketing LLC
(855-557-6259)
http://support.robly.com/contact-form/

Web Courseworks, Ltd.
7617 Mineral Point Road #301
Madison, WI 53717

Cvent
8180 Greensboro Drive, Suite 900
McLean, VA 22102




Cookie Policy (not the good kind)

Last update: September 4, 2019

This Cookie Policy explains what cookies are and how we (Penko Engineering B.V.) use them.  Please read this Cookie Policy carefully to understand our policies and practices regarding the information we collect using cookies and how we use and share that information.  We strive to keep this policy up to date, but we cannot guarantee its accuracy at all times.  In addition, we may update this Cookie Policy from time to time.

What are cookies?

"Cookies" are pieces of information that a website sends to your computer while you are viewing that website. We may set and access the cookies listed below on your computer to track and store preferential information about you.  Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer.  If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of this Site may then be inaccessible or may not function properly.  If you are located in the European Union, you can use our cookie control tool to turn off certain cookies.  Please see below for directions on how to use our cookie control tool.  

Types of cookies
  • Essential Cookies. Essential cookies are required in order to make our site run.  These cookies run automatically when you visit our site and cannot be turned off.  Without these cookies, our site would not work as it should.  Below is a list of the essential cookies used on each of our sites:
 
Cookie Purpose
CookieControl Used to store the user's preferences regarding cookie choices
ASP.NET_SessionId   Allows a user’s preferences to be displayed throughout the user’s visit to the site.  This cookie expires when you close your browser.
ecm Stores information about the anonymous and logged in visitor, including language, currency, user culture, and site information. For authenticated users, the user id and a unique ID are stored, and compared with the values on the server to determine valid authentication.
EktGUID Tracks visitors to the site
SiteLanguage Stores user’s site language preference
SiteRegion Stores user’s site region preference
 
  • Non-essential Cookies:    Non–essential cookies are cookies we have added to the site in order to enhance your experience on the site.  You can choose to allow or disallow these cookies to run on the site, as explained below.  Please note, if you block non – essential cookies, your experience on the site may be affected.  Below is a list of the non–essential cookies used on each of our sites:
Cookie Purpose Category
Google Universal Analytics (_ga; _gat; _gid; _utma; _utmb; __utmc; __utmt; __utmz) Calculates visitor, session, campaign data, and site usage based on anonymous data complied into an analytics report, which we use to improve the site. For additional information, please visit: https://support.google.com/analytics/answer/6004245 Analytics


  • Third-Party Cookies. Third-Party cookies are served by third-parties.  We do not control these Third-Party cookies. If you have any questions about these Third-Party cookies, you should contact the Third-Party directly.  Below is a list of the Third-Party cookies used on each of our sites:‌
  
Cookie Purpose
YouTube (GPS; PREF; VISITOR_INFO1_LIVE; YSC))  

YouTube cookies from embedded videos Improve the functionality of Facebook.  For details please visit: https://policies.google.com/technologies/cookies?hl=en-US

 


Controlling Cookies  

Essential Cookies are required for the site to function and cannot be turned off.

Non – essential Cookies:

 
      • If you are visiting the site from within the European Union, non-essential cookies can be turned on or off by clicking on the “C” icon in the lower right hand corner of the site and changing the toggle to on or off.  Non – essential cookies will not run until and unless you consent to the non – essential cookies.  Your consent or non-consent will be stored for one year.  After this time, or if we add a new cookie in the meantime, you will again be asked for your consent before any non – essential cookie will run.  You can change your consent at any time by clicking on the “C” icon and changing the toggle to on or off.
      • If you are visiting the site from outside of the European Union, non – essential cookies will run automatically.  You may be able to turn these cookies off through your browser.
      • For all visitors to any of the sites listed in the charts above, your cookie preferences for one site will be carried through to all sites.

Contact Information

If you have questions or concerns about this Cookie Policy, please contact us at any of the following:

TELEPHONE

MAIL

EMAIL

+31 (0)318 525630                       




Attn: Legal Department
Penko Engineering B.V.
Schutterweg 35
6718 XC Ede, The Netherlands

privacy@etcconnect.com