Tech Service Administrator/Drafter

  • Title: Tech Service Administrator/Drafter

    Location:  PENKO Ede 

    Department: Technical Services    

    Do you love to provide exceptional service & enjoy working with customers all over the world? Are you a great communicator with the ability to build and maintain strong relationships with customers? 

    If the answer to these questions is yes, we’d love to hear from you!

    PENKO is looking for a Technical Service Administrator/Drafter for our Professional Service team. Working in a technical environment & ideally with some electronics experience & drafting skills, you’ll be helping our service team provide the exceptional customer support that PENKO is known for.

    PENKO offers excellent benefits and a fun work environment.  Come join our team!                   


    Representative Responsibilities:

    • Acts as central point of contact for Service Engineers
    • Provides first level online service/support via phone
    • Involves service engineers to provide additional support
    • Follows up on open service calls and closes all completed actions
    • Ensures quality of service delivery and adherence to service level agreements SLA’s
    • Assists other Project/Sales/Services colleagues with customer project planning
    • Contacts customers when there are questions and/or obtains details for projects
    • Purchases parts for projects and arranges delivery to work site or warehouse
    • Prepares bills of materials for projects
    • Develops product manuals and information
    • Creates, organizes, and stores AutoCAD (Electrical Designer) approval and submittal drawings
    • Produce and update drawings for new and existing products in line with Engineering change requests
    • Maintain drawings and their corresponding Bill of Materials (BOM)
    • Revise part & assembly drawings
    • Ensure accurate information is included on drawings & is reflected in manufacturing system
    • Ensure hard copies are distributed to the appropriate personnel
    • Ensure soft copies and revisions are well archived, organized and managed
    • Acts as a resource for other departments


    Minimum Qualifications:

    • MBO in electro technical field or similar
    • 2-3 years previous job related work experience
    • Prior drafting experience preferred
    • Excellent customer service skills
    • Excellent communication, organizational, and interpersonal skills
    • Experience with AutoCAD, Adobe, Correll Draw, MS Outlook, SAP
    • Ability to read, write & speak Dutch & English
    • Technical aptitude – electronics experience preferred
    • Ability to operate hand tools