Field Service Technician

  • Title: Field Service Technician

    Location: PENKO Ede

    Department: Technical Services

     

    PENKO is seeking a Field Service Technician to join our talented team in Ede.  Our Field Service Technician provides technical support to customers and assists and trains on installations.  Previous experience with weighing systems is a plus and electronic experience is preferred.

    PENKO is a great place to work and we actively pursue our company mission to have fun and make money. If you’re looking for a new challenge & a great environment to share your talents, we’d love to hear from you!  This might be just the opportunity you’re looking for!

     

    Representative Responsibilities:

    • Provides technical support and other general customer support
    • Troubleshoots problems that arise at the customer site
    • Assists with installations
    • Trains customer on new installations
    • Completes follow-up documentation
    • Updates customer contact information
    • Uses SAP to track what customer has received
    • Updates customer information in PeopleSoft
    • Provides off hours technical support via mobile phone
    • New Installations
    • Start up for new installations
    • Writes programs for new installations
    • Provides training for customers
    • Provides written instructions for customers
    • Oversees the installation process to its completion
    • Repairs existing installations
    • Troubleshoots problems with customers over the phone and through e-mail
    • Travels to job sites for repair work
    • Occasionally works on problems that have occurred with outside installers
    • Talks with customers about potential options and solutions if a product is not able to be fixed
    • Provides documentation (work orders) for administration
    • Makes documentation and files this for when something has to be fixed; this serves as future documentation
      of how to resolve the problem if it arises in the future
    • Sends out new software to customers